CASE MANAGER/CLAIM FACILITATOR
We could have run a boring old "Workers' Compensation Case Manager Wanted" ad, but we're not looking for just a "Workers' Comp Case Manager." That's not how we do things here. We're looking for our next "Claim Facilitator," someone with a service-oriented frame of mind even before they've had their coffee, whose smile and helpfulness can be heard across the phone, who enjoys learning something new every day, but also can manage the routine work that must be done to keep workers' compensation cases moving forward; and who is motivated by their desire do the highest quality work to promote our firm's reputation. This opportunity will not be for everyone, but for the right person, this could be the opportunity you have been looking for to make showing up for work exciting again.
Who Should Apply?
The person we hire will know what it means to work as a team. Our firm represents many injured Ohioans in their workers' compensation claims. This requires a team approach. This team member will gather and document detailed, case-specific information about potential cases from our legal clients. This includes the initial screening, explaining the firm's services, addressing initial inquiries and needs of the client, collecting data, doing the Intake consultation, and preparing the fee agreements and other initial documentation. The person we hire will value our clients and be responsible for handling their cases with the utmost respect, accuracy, and confidentiality, and will understand the importance of how these factors affect our firm's bottom line.
The person we hire must have excellent time management and people skills. This job will require:
• Talking with potential new and existing clients regarding their injuries and organizing information received through our Client Intake forms; preparing summaries for our attorney; sending correspondence to clients and follow-up letters and emails to potential clients
• Reviewing documents and preparing drafts of required filings with the Bureau of Workers' Compensation and Industrial Commission for our attorney to review
• Working with our attorney to draft motions, affidavits, applications for compensation, requests for medical records and wage information to be sent to opposing counsel, third-party administrators, and others. Obtaining and reviewing wage information; preparing affidavits for wage adjustments.
• Organizing documents received from clients and third parties; indexing (and avoiding duplication of) documents; collecting and filing documents; proofreading documents; and organizing files
• Tracking all dates related to the discovery and information-gathering parts of our practice; entering this information into our client database
• Helping our attorney prepare for hearings, which will include identifying documents; gathering and preparing necessary documents; organizing claim files; digesting and highlighting issues and facts; and contacting medical providers and clients via phone and correspondence regarding medical records and reports; drafting letters to medical providers to support their requests for medical testing, treatment, and claim allowances.
• Reviewing and managing claim files and following up with clients and providers as necessary
• Answering phone lines on a multi-line phone system as needed
• Communicating politely, respectfully, professionally, and clearly with our team members, our clients, and other professionals
• Maintaining a professional work environment, which includes wearing clothes appropriate for an office setting
• Performing other administrative duties, such as filing, photocopying, scanning and requests for continuance of hearings, etc. (as needed) efficiently and promptly
• Working directly with our Settlement Coordinator to obtain self-insured employer cost printouts and verify Medicaid liens
• Completing other projects, as requested
Some tasks must be completed simultaneously, so the person we hire must have impeccable attention to detail and be self-reliant. We can give this person a stack of work or a project to handle and trust it will get done. This person may ask questions but will never make excuses.
The person we hire will know what it means to show prompt, consistent, and punctual attendance, meet deadlines, work independently, and restore our faith in good old-fashioned work ethic. We believe in individual responsibility, productivity, rewards for great work, and NO WHINING.
The person we hire will be comfortable working on a computer (preferably a Mac), using the Internet, and Microsoft Word. A Bachelor's or Associate's Degree is preferred, as is experience working with the Solaris Portal to get Medicaid-paid claims information from Ohio's Tort Recovery Unit. Experience in a claimant's workers' compensation setting or at a Third Party Administrator is absolutely a plus, but more than anything else, the person we hire will approach every part of this job with an open mind and have a willingness to learn "our way" of doing things. The person we hire will be someone we want to invest in, someone we will help grow professionally, and someone who will look for ways to improve themselves, the service we offer our clients, and the firm every single day.
Who Should NOT Apply For This Job?
- If you are already set in your ways and unwilling to learn "our way," this isn't the job for you.
- If you are a "whiner," a "complainer," or a "know-it-all," this isn't the job for you.
- If you are a partier who likes to share your escapades and skimpy outfits (or worse) on social media for all the world to see, this isn't the job for you.
- If you have a crude sense of humor and do not respect your colleagues when sharing that humor, or if you are insensitive to people who are not like you, this is not the job for you.
- If you have graduated high school and college and still don't know the difference between "there," "they're," and "they're," then this isn't the job for you.
Who Are We?
We are a workers' compensation and ERISA disability firm in Upper Arlington, OH, a suburb of Columbus. We have a fast-paced practice and rarely have "slow days." Our firm is well-established and expanding. We attribute our excellent reputation and growth to many years of outstanding client service and dedicated, loyal teamwork. We emphasize both within our office to offer an open and positive work environment. The Monast Law Office provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
How Much Money Will This Person Make?
The starting salary for this position is $44,000 to $58,000 per year, commensurate with experience. There is also a bonus structure, which will be available after a 6-month probationary period. If you believe you can offer more and your salary should be higher, make your case, and we'll see.
How to Apply:
First things first. We will check you out when we get your résumé, so it's probably a good idea to go check us out before you apply. One question we will ask when we talk is what you know about our firm. Prove that you are Internet savvy and interested in what we do by taking the initiative and discovering your potential future employer. (This is an excellent tip for any job search.) Here are all the details you need to do that:
Monast Law Office
5000 Arlington Centre Blvd, Bldg. 2, Suite 2117
Upper Arlington, OH 43220
www.monastlaw.com
Managing Partner: James P. Monast, Esquire
To be considered for this position, you must follow these directions completely. Automatically generated inquiries or responses that show us you cannot follow directions will be immediately dumped into the electronic trashcan. The ONLY way to apply is electronically via email. Any snail-mail or walk-in hard copies will be trashed.
If you wish to apply, email [email protected] with the Subject Line: "I'd love to be your next Claim Facilitator"
The body of and/or the attachments to your email should be a cover letter explaining your interest in our firm, the practice of Ohio Workers' Compensation law, and your understanding of the requirements for this job. Also, tell me a little about your experiences, which you feel make you an excellent fit for this position, and list your availability for an interview. Last, please attach your resume in PDF format and a list of three references, two professional and one personal (name, title, address, phone number & email).
Please don't email or call and ask, "Did you get my email?" We've run these ads in the past, and we typically have a lot of responses. Again, Part One of the job interview process is how well you can follow these instructions. Good luck!
All résumés we receive will be held in confidence.
LEGAL ASSISTANT / CLIENT INTAKE
We thought about posting a "Workers' Compensation Paralegal Wanted" ad, but we're not looking for a "Workers' Comp Paralegal." We like to think outside the box. We're looking for our next "Legal Assistant/Client Intake" professional with a service-oriented frame of mind even before they've had their coffee. This is someone whose smile and helpfulness can be heard across the phone, who enjoys learning every day, and who can manage the routine work that must be done to keep workers' compensation cases moving forward. S/he is motivated to do the highest quality work to promote our firm's reputation. This opportunity will not be for everyone, but for the right person, this could be the opportunity you have been looking for to make showing up for work exciting again.
Who Should Apply?
The person we hire will know what it means to work as a team. We represent many injured Ohioans in their workers' compensation claims. It requires a team approach. This team member will gather and document detailed, case-specific information about potential cases from our legal clients. It includes the initial screening, explaining the firm's services, addressing initial inquiries and needs of the client, collecting data, doing the Intake consultation, and preparing the fee agreements and other initial documentation. The person we hire will value our clients and be responsible for handling their cases with the utmost respect, accuracy, and confidentiality, and will understand the importance of how these factors affect our firm's bottom line.
The person we hire must have excellent time management and people skills. This job will require:
• Talking with potential new clients regarding their injuries and organizing information received through our Client Intake forms; sending correspondence to clients and follow-up letters and emails to potential clients
• Reviewing documents and correspondence
• Asking for medical records and wage and claim information from opposing counsel, third-party administrators, health providers, hospitals, and others
• Organizing documents received from clients and third parties; indexing (and avoiding duplication of) documents; collecting and filing documents; proofreading documents; and organizing files
• Tracking all dates related to the discovery and information-gathering parts of our practice; entering this information into our client database
• Greeting clients and visitors to our office, both by telephone and in person, in a friendly, courteous, and professional manner
• Answering phone lines on a multi-line phone system, as needed, and routing callers to the proper team member
• Communicating politely, respectfully, professionally, and clearly with our team members, our clients, and other professionals
• Maintaining a professional work environment, which includes wearing clothes proper for an office setting
• Performing other administrative duties, such as filing, photocopying, scanning and requests for continuance of hearings, etc. (as needed) in an efficient and timely manner
• Working directly with our Settlement Coordinator to obtain self-insured employer cost printouts and verify Medicaid liens
• Completing other projects, as requested.
Some tasks must be completed simultaneously, so the person we hire must have impeccable attention to detail. The person we hire will be self-reliant. We can give this person a stack of work or a project to handle and trust it will get done. This person will ask questions but will never make excuses.
The person we hire will know what it means to show prompt, consistent, punctual attendance, meet deadlines, work independently, and restore our faith in good old-fashioned work ethic. We believe in individual responsibility, productivity, rewards for great work, and NO WHINING.
The person we hire will be comfortable working on a computer (preferably a Mac), with Microsoft Word, and using the Internet. A Bachelor's or Associate's Degree is preferred, as is experience working with the Solaris Portal to get Medicaid-paid claims information from Ohio's Tort Recovery Unit. Paralegal certification is not required. Experience in a claimant's workers' compensation setting is a plus, as is experience in customer service. More than anything else, the person we hire will approach every part of this job with an open mind and be willing to learn "our way" of doing things. The person we hire will be someone we want to invest in, someone we will help grow professionally, and someone who will look for ways to improve themselves, the service we offer our clients, and the firm every single day.
Who Should NOT Apply For This Job?
• If you are a "whiner" or a "complainer" or a "know-it-all", this isn't the job for you.
• If you are a partier who likes to share your escapades and skimpy outfits (or worse) on social media for all the world to see, this isn't the job for you.
• If you have a crude sense of humor and no respect for your colleagues when sharing that humor, or if you are insensitive to people not like you, this is not the job for you.
• If you have graduated high school and college and still don't know the difference between "there", "their", and "they're", this isn't the job for you.
Who Are We?
We are a workers' compensation and ERISA disability firm in Upper Arlington, OH, a suburb of Columbus. We have a fast-paced practice and rarely have "slow days." Our firm is well established and expanding. We attribute our excellent reputation and growth to many years of exceptional customer service and dedicated, loyal teamwork. We emphasize both within our office to offer an open and positive work environment. The Monast Law Office provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
How Much Will Money Will This Person Make?
The starting salary for this position is $42,000 to $48,000 per year, commensurate with experience, plus a bonus structure, which will be available after a 6-month probationary period. If you believe you can offer more and your salary should be higher, make your case, and we'll see.
How to Apply:
First things first. We will research you when we get your résumé, so it's probably a good idea to go check us out before you apply. One question we will ask when we talk is what you know about our firm. Please prove you are Internet savvy and interested in what we do by taking the initiative and discovering your potential future employer. (This is an excellent tip for any job search.) Here are all the details you need to do that:
Monast Law Office
5000 Arlington Centre Blvd, Bldg. 2, Suite 2117
Upper Arlington, OH 43220
www.monastlaw.com
Managing Partner: James P. Monast, Esquire
To be considered for this position, you must follow these directions completely. Automatically generated inquiries or responses that show us you cannot follow directions will be immediately dumped into the electronic trashcan. The ONLY way to apply is electronically via email. Any snail-mail or walk-in hard copies will be trashed.
If you wish to apply, email [email protected] with the Subject Line: "I'd love to be your next Legal Assistant."
The body of and the attachments to your email should be a cover letter explaining your interest in our firm, the practice of Ohio Workers' Compensation law, and your understanding of the requirements for this job. Also, tell me a little about your experiences, which you feel make you an excellent fit for this position, and list your availability for an interview. Last, please attach your resume in PDF format and a list of three references, two professional and one personal (name, title, address, phone number & email).
Please don't email or call and ask, "Did you get my email?" We've run these ads in the past, and we typically have a lot of responses. Again, Part One of the job interview process is how well you can follow these instructions. Good luck!
All résumés will be held in the strictest of confidence.
